The Exchange

If you're not going to allow people to call in and get a price quote over the phone then when they come in with an item you better at least take a look at it and check it in the system. Not take one look and say no without even searching it in your system to see it hold value. It's bad enough that if you would have taken it you would have horrible underpaid for it but for you not even to do any research. No that's disrespectful to me and my time. Either let people ask over the phone to see if it's worth their time, and gas or when they bring in an item you at least do proper research

They probably have dad's and blu-rays of every movie ever made. A lot of classic movies video games and toys. Brings back the 80's feel with a modern twist.

Just use eBay. They don’t know electronic manufacturers here and the district manager, Cory, is a big jerk in my opinion. He’s unprofessional and doesn’t know how to talk to customers who spend commas in his stores. I advised Cory to attend a corporate leadership conference and so he might learn how to treat his customers better.

Ive been to a handful of Exchange locations and each one had awesome employees. Always on the search for very specific genre of items and im always thrilled when I find something.

I've been to this location many times both to buy but usually to sell. Usually the offers are decent and you haggle up to a better offer. Tonight I brought in some stuff to try to help pay for a home repair. On the low end there was roughly $430, but realistically closer to $480. After making me wait an hour they offered me less than 15% of my total value. $60 trade like $53 cash. That's worse than GameStop. So I politely asked what my amount of my total was from the two high value items. The guy tells me he doesn't know.. I've never had that response to that question at any exchange. So I try to not show my frustration but I know some of it leaked through. Another employee snuck in and told him it was about 25% of my total. So opt to keep those items. He removes them and my total drops in half. I ask what happened because they said they were only 25% of my total. He tells me they were a majority of my total and that they drastically undervalued them (by half) because prints don't sell well for them. Meanwhile a half hour before I went in I called to make sure they take prints and the girl enthusiastically said yes depending on what they were and that she actually collects them.. so that response tells someone they either will take them or they won't depending on if they are something that will sell. Not oh we will take them but we will offer you next to nothing for them. Again they previously had been decent but this experience ruined this location for me. If I ever go to an exchange I'll drive the 20-30 mins to a different one and if I need to sell something I'll just find a pawn shop at that point.